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Client Assistance & Warrantee of Accuracy
$ALE$-FAX NEWS has led the way in service throughout our 15 year history. Importantly, we assign not one, but two individuals to each account: An experienced senior, corporate sales manager who has significant experience in buying or selling advertising, plus at least one client support person. Both are listed on each user’s Network Management System for quick, accountable communication. We want every subscriber to feel there is a team at $ALE$-FAX NEWS that is their virtual partner when it comes to sales planning, prospecting or help them integrate our contacts and unique intelligence in any CRM system --- all at no extra charge.
Our Warranty of Accuracy
Accountability has always been part of our credo. Whether someone has a question regarding what we reported; what they may have been told elsewhere; or the accuracy of our directories, we always welcome questions, and report our verifications or corrections promptly.
Others claim to be the most accurate by boasting that their databases or lists are the most accurate by asserting that over 96% of their addresses are correct. However, at $ALE$-FAX NEWS, we know that an address is far from enough to make such an incredible claim.
From 15 years experience in tracking changes among advertisers and agencies, it is impossible to be completely correct all of the time. As mentioned above, any subscriber inquiry is investigated by our Editorial Director, and readers are notified of any revisions as quickly as we get it. However, we go a unique step further: We have our own, patented way to get the corrected information into our readers CRM systems immediately. Thanks to the power of our patented search module, any correction is immediately available with the just one click on the brand’s Sales-Chip.
Lastly, some may ask, “Why don’t you date your Power Brand and Agency profiles. We only date our news because its date clearly reflects when the when the entire contents of the article was. Other resources offer no proof of the date or completeness of the “updates” of their contact information. Nor do they do not accurately indicate whether a profile has been completely or partially “updated”.
Therefore, until there is a third-party auditor of this information, we’ll concentrate on keeping our intelligence current --- not simply recent --- for our subscribers.